Patient Engagement and Satisfaction

• Patient Engagement
• Patient Satisfaction

Patient Engagement

Many withhold medical information over privacy fears, study finds

modernhealthcare.com
By: Joseph Conn

"A substantial number of Americans are worried about the security of their medical information.  Nearly 1 in 8 people have withheld information about themselves from a healthcare provider due to concerns about security and privacy, according to a study published online by the Journal of the American Medical Informatics Association..."

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Patient Engagement Framework

nationalhealth.org

"The Patient Engagement Framework is a model created to guide healthcare organizations in developing and strengthening their patient engagement strategies through the use of eHealth tools and resources..."

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Patients With Online Access To Doctors May Make More Office Visits

npr.org

"Uncle Sam wants you to email your doctor. A federal law passed in 2009 says that physicians have to start offering their patients online communication, or Medicare will start docking how much it pays them in the future."

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Why your patient portal failed: Physicians need engagement too

healthcareitnews.com  September 26, 2013
By: Zachary Landman, MD

"The term “patient engagement” returns 565,000 Google search results in less than four-tenths of a second. On the first page of results alone, one can learn about engagement frameworks, engagement pyramids, or even study the 5 phases of effective engagement (hint: phase two is “engage me”). In contrast, the term “physician engagement” returns roughly one tenth of the total number of results and most are related to hospital or healthcare management practices (ie, keep your physicians happy!)..."

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Patient Satisfaction

Access, waiting times put crimp on patient experience

amednews.com  Sept. 2, 2013
By: Sue Ter Maat

"Patients may like their doctors and hospital staff, but the ease of getting appointments or the amount of time they wait to see physicians may be areas of concern..."

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CAHPS® Clinician & Group Surveys

cahps.ahrq.gov

Adult 12-Month Questionnaire 2.0

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